Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at almukhtarherbs@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at almukhtarherbs@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at almukhtarherbs@gmail.com.

Refund and Return Policy

At Almokhtar, we prioritize customer satisfaction and are committed to providing high-quality products. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Returns
You can return products under the following conditions:

  • The product must be unused and in its original condition.
  • The product must be undamaged and returned in its original packaging.
  • Returns must be requested within 14 days from the date of delivery.

Non-Returnable Items
Certain items cannot be returned, including:

  • Used or damaged products.
  • Products without their original packaging or labels.

Return Process

  1. To initiate a return, please contact us at almukhtarherbs@gmail.com or call us at +974 3992 2665 with your order number and the reason for the return.
  2. Once your return is approved, you will receive instructions on how to send the item back.
  3. Shipping costs for the return will be the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

  • Once we receive the returned item, it will be inspected to ensure it meets our return criteria.
  • Approved refunds will be processed within 7–10 business days, and the amount will be credited back to the original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

Contact Us
For any questions or concerns about our refund policy, feel free to reach out to us at:

We value your trust in Almokhtar and strive to ensure a seamless shopping experience.